At UNTANGOMAS, we believe every piece is a work of art designed to elevate your presence on the dance floor. We want you to be 100% in love with your purchase. If a piece does not quite meet your expectations, we are here to guide you through our seamless return and exchange process.
1. Policy Timeframe
Our refund and exchange policy lasts 30 days from the date of delivery. If 30 days have passed since your package arrived, we unfortunately cannot offer a full refund or a product exchange.
2. Eligibility and Conditions
To qualify for a return, your item must be in pristine condition. We inspect all returns based on the following standards:
- Unworn and Unblemished: The item must not be worn on the social dance floor or for daily use. It must be completely free from perfume, deodorant, makeup stains, or any body odors.
- Original Packaging: It must be returned in the exact condition you received it, complete with all original tags, labels, and packaging intact.
- Bespoke & Custom-Made Pieces: Items crafted specifically to your unique measurements at the UNTANGOMAS atelier are non-refundable and cannot be exchanged, unless there is a clear manufacturing or construction defect.
3. Non-Returnable Items
For hygienic and safety reasons, certain types of goods are exempt from being returned. We do not accept returns on intimate items, special dance undergarments, or accessories that compromise health standards once opened. Additionally, items purchased during “Final Sale” or promotional clearance events cannot be refunded.
4. How the Return Process Works
- Initiate Your Request: Start your return by visiting our Contact Page or reaching out directly to our support team via email.
- Quality Inspection: Once your package arrives at our center, our quality control team will inspect the item. We will notify you via email regarding the approval or rejection of your refund.
- Receiving Your Refund: Approved refunds are automatically processed and credited back to your original method of payment. This usually takes 5 to 10 business days, depending on your bank’s specific processing times.
5. Exchanges
We only replace items if they arrive defective, damaged, or if the wrong size/color was mistakenly shipped. If you need to exchange an item for the exact same model, please notify us immediately so we can secure your replacement item from our inventory.
6. Shipping and Costs
- Unless the return is due to a manufacturing or packaging error made by UNTANGOMAS, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- If you are returning high-value tango clothing or shoes, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee or take responsibility for items that are lost or damaged during transit back to us.
Need Help?
We are always here to support your tango journey. For any questions regarding sizing, fit, or refunds, please reach out to us at any time through our Contact Page.